Privacy Policy
We're committed to protecting your personal information and being transparent about how we collect, use, and safeguard your data.
Effective Date: January 15, 2025Introduction and Scope
SupremeAdvanceon ("we," "us," or "our") operates supremeadvanceon.org and provides IT security and firewall management education services. This Privacy Policy explains how we collect, use, disclose, and protect information when you visit our website, enroll in our programs, or interact with our services.
This policy applies to all personal data we process in connection with our educational services, whether you're a prospective student, current learner, or website visitor. By using our services, you agree to the collection and use of information in accordance with this policy and applicable Taiwan data protection laws.
Information We Collect
Personal Information
- Full name and contact details
- Email address and phone number
- Educational background and experience
- Payment and billing information
- Professional certifications and goals
Technical Information
- IP address and device information
- Browser type and operating system
- Learning platform usage data
- Course progress and assessment results
- Website interaction patterns
We collect this information through various means including enrollment forms, learning management systems, website analytics, and direct communications. All data collection is purposeful and limited to what's necessary for providing our educational services effectively.
How We Use Your Information
Your personal information helps us deliver personalized educational experiences and maintain the quality of our programs. Here's how we use different types of data:
| Purpose | Data Used | Legal Basis |
|---|---|---|
| Course enrollment and delivery | Name, contact info, educational background | Contract performance |
| Progress tracking and assessments | Learning data, completion rates | Contract performance |
| Payment processing | Billing information, payment history | Contract performance |
| Customer support | Contact details, support history | Legitimate interest |
| Program improvements | Usage patterns, feedback | Legitimate interest |
Data Sharing and Third Parties
We work with carefully selected partners to deliver our services, but we maintain strict controls over how your data is shared and used. Here are the scenarios where we might share your information:
Service Providers We Work With:
- Learning management system providers for course delivery
- Payment processors for secure transaction handling
- Email service providers for communications
- Cloud storage services for data backup and security
- Analytics providers for website and platform optimization
All third-party partners are required to maintain the same level of data protection we provide. We use data processing agreements that ensure your information is only used for the specific services they provide to us and is never used for their own marketing purposes.
We may also disclose information if required by law, to protect our rights, or to ensure the safety of our learning community. In such cases, we'll notify you when legally permitted to do so.
Your Rights and Choices
Under Taiwan's Personal Data Protection Act and international standards, you have several rights regarding your personal information. We've made it easy to exercise these rights through clear procedures:
Access and Portability
You can request a complete copy of all personal data we hold about you, including your learning progress, assessment results, and account information. We'll provide this in a commonly used, machine-readable format within 30 days.
Correction and Updates
If any of your personal information is inaccurate or outdated, you can update it through your account settings or by contacting our support team. We'll verify and implement changes promptly.
Deletion Requests
You can request deletion of your personal data, though some information may be retained for legal compliance or legitimate business purposes such as course completion records.
Marketing Preferences
You can opt out of marketing communications at any time while still receiving essential course-related messages and support communications.
Data Security and Protection
Protecting your information is fundamental to our operations. We implement multiple layers of security measures designed to safeguard your data against unauthorized access, alteration, disclosure, or destruction.
Our Security Measures Include:
- SSL/TLS encryption for all data transmission
- Encrypted database storage with access controls
- Regular security audits and vulnerability assessments
- Staff training on data protection best practices
- Incident response procedures and breach notification protocols
- Regular backups with secure, off-site storage
We also limit access to your personal information to employees and contractors who need it to perform their job functions. All personnel with access to personal data sign confidentiality agreements and receive regular training on privacy protection.
While we implement robust security measures, no method of electronic storage or transmission is 100% secure. We continuously monitor and improve our security practices to maintain the highest possible level of protection for your data.
Data Retention and Deletion
We retain your personal information only for as long as necessary to fulfill the purposes outlined in this privacy policy, comply with legal requirements, and resolve disputes. Different types of data have different retention periods based on their purpose and legal requirements.
| Data Type | Retention Period | Reason |
|---|---|---|
| Course enrollment records | 7 years after completion | Educational compliance requirements |
| Payment information | 5 years after transaction | Tax and accounting obligations |
| Website usage data | 2 years | Analytics and improvement purposes |
| Marketing preferences | Until withdrawn or 3 years inactive | Communication management |
| Support communications | 3 years | Quality assurance and training |
When retention periods expire, we securely delete or anonymize personal data unless there's a legal requirement to retain it longer. You can request early deletion of your data, though some information may need to be retained for legitimate business or legal purposes.
International Data Transfers
Our primary operations are based in Taiwan, and we store most data within Taiwan's borders. However, some of our service providers may process data in other countries as part of their global operations.
When we transfer data internationally, we ensure appropriate safeguards are in place through standard contractual clauses, adequacy decisions, or other approved mechanisms. We regularly review the data protection standards of all countries where your data might be processed.
Cookies and Tracking Technologies
Our website uses cookies and similar technologies to enhance your browsing experience, analyze site usage, and improve our services. We're transparent about what cookies we use and give you control over non-essential ones.
Essential Cookies
- Session management and login authentication
- Shopping cart and enrollment process functionality
- Security features and fraud prevention
- Basic site functionality and navigation
Optional Cookies
- Analytics and usage statistics
- Performance optimization tracking
- Personalized content recommendations
- Marketing and advertising preferences
You can control cookie settings through your browser preferences or our cookie management tools. Disabling certain cookies may affect website functionality, but essential features will continue to work.
Changes to This Policy
We may update this Privacy Policy periodically to reflect changes in our practices, services, or applicable laws. When we make significant changes, we'll notify you through email or prominent notices on our website at least 30 days before the changes take effect.
We encourage you to review this policy periodically to stay informed about how we protect your information. The "Effective Date" at the top of this policy indicates when it was last updated. Continued use of our services after changes become effective constitutes acceptance of the updated policy.
Notification Methods: For material changes, we'll send email notifications to your registered address and post announcements on our learning platform. You'll have the opportunity to review changes and withdraw consent if you disagree with new terms.
Privacy Questions and Contact Information
If you have questions about this Privacy Policy, need assistance exercising your rights, or want to report a privacy concern, please contact us:
Address: No. 81, Section 1, Shennong Rd, Yilan City, Yilan County, Taiwan 260
Phone: +886224254713
Email: contact@supremeadvanceon.org
We typically respond to privacy inquiries within 48 hours and resolve most requests within 30 days. For complex requests, we'll keep you informed of our progress and expected completion timeframes.